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UPS Shipping/Damage Claim policy experience

For your general information:

I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.

I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.

Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.

In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!

Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.
mrfonda

Showing 2 responses by don_s

don_s
271 posts
 
Traudio and others. How do you deal with shipping paired equipment (like speakers) in different boxes? If one gets lost or damaged the other may be useless if it isn't a current model and the manufacturer will sell a single replacement unit.

Do you insure each speaker for the full value of the pair? How will UPS or FedEx respond to a claim for the full value of a pair if only half is lost or damaged?
don_s
271 posts
 
Swampwalker, That is exactly what I thought. Kind of scary shipping speakers, mono-blocks, or items with power supplies packaged separately.
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