2. misc-audio
  3. 963885771

UPS Question/Problem

I bought a center speaker from a seller who stated he'd insure it for replacement value of $1,600. I paid $600 because it was used and had a "nick" on one corner. Speaker came in horrible condition, don't know if it's shipping or deceitful seller, but seller claims "as new" when shipped. Speaker trashed due to broken cabinet. Called UPS to make a claim, they say the seller has to file the claim? Now seller says he'll file claim and give me my $600 back, and I presume keep the extra $1,000!!! He's now stating he only insured for $600 and doesn't remember telling me otherwise, though I have the email to prove it. This seems like fraud on sellers part? Don't I now own the speaker since I paid in advance (including shipping and insurance)and received shipment? I bought and received a speaker, now I get tossed aside and the seller makes an easy $1,600? This doesn't seem right. UPS screwed up MY speaker, aren't I the one due compensation with a replacement speaker?
scott99
klgolden
1 posts
 
The exact same situation happened to me with a pair of speakers. I am curious if this seller is located in New Jersey?
charlie4350
40 posts
 
I'd get my $600 back from the seller, be happy, and move on to the next deal. Who know when, if ever this will be resolved with UPS.
ysim
10 posts
 
I agree 100% with Vayasteve. My advise is DO NOT ship heavy equipments by UPS. They are small package service company. Typical Hi End amps & speakers are big & heavy. It's like you are driving 1000 watt amp with a small book shelve speaker. They CAN NOT handle the big & heavy shipments. These are for truck companies like Roadway, Yellow & Consolidated Freifgt Way to handle. Have shipper prepare a good documentation of the equipment for the prompt claim when you needed it. Be prepared to provide all the information asked for the claim. Delays accurs when you don't provide enough information for them to make a decision. So ask the seller to pack it right & ship it right to prevent the damages.
potsey
58 posts
 
I have had two products broken by UPS. It is best not to ship heavy packages via UPS, as they have a reputation for breaking heavy things.I had a $2,000. used amp (3,500 new) broken. I had the shipper write a letter stating that the amp belonged to me and that I should receive the insurance payment.UPS wanted me to show a catalog with the price listed. I explained the high audio was not sold from service merchandise catalogs. After almost 90 days I sent a letter to UPS stating that since they insured their own packages,I felt the Insurance Commission and the Attorney Generals office in the states where both buyer and shipper lived should know just how UPS does business. You guessed it, payment delivered to my door in two days.If your seller won't cooperate, just demand your money back and move on. The earth is a sphere so what goes around, comes around.
scott99 OP
12 posts
 
Thank You to everyone for your input!! I don't feel nearly as bad now after hearing all of your advice and some similar experiences. I don't think the seller is interested in my wishes and assisting me with the insurance to replace the speaker, but I'll keep everyone posted if anything develops. Keep'em coming,
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