2. misc-audio
  3. 963885771

UPS Question/Problem

I bought a center speaker from a seller who stated he'd insure it for replacement value of $1,600. I paid $600 because it was used and had a "nick" on one corner. Speaker came in horrible condition, don't know if it's shipping or deceitful seller, but seller claims "as new" when shipped. Speaker trashed due to broken cabinet. Called UPS to make a claim, they say the seller has to file the claim? Now seller says he'll file claim and give me my $600 back, and I presume keep the extra $1,000!!! He's now stating he only insured for $600 and doesn't remember telling me otherwise, though I have the email to prove it. This seems like fraud on sellers part? Don't I now own the speaker since I paid in advance (including shipping and insurance)and received shipment? I bought and received a speaker, now I get tossed aside and the seller makes an easy $1,600? This doesn't seem right. UPS screwed up MY speaker, aren't I the one due compensation with a replacement speaker?
scott99
fpeel
455 posts
 
Good advice so far. Here's a little more info: it is the seller who has a contract with UPS, hence he is the one who has an insurance claim. It doesn't matter that the buyer agreed to pay the shipping charges; that does not make him a party to the shipping contract. But, the seller DOES have a contract with the buyer to deliver a specified product. If he cannot do so in a timely fashion he has no right to keep the buyer's funds and should return the prepaid fees to the buyer immediately. What the seller owns now is damaged goods and a claim with UPS for damaging those goods. The buyer shouldn't have to wait for the seller to be reimbursed before receiving a refund and shouldn't even be involved at this point. Personally, I don't believe it is fair for the seller to "have his cake and eat it, too." This is why I only do deals COD (so I can inspect the package and refuse it if outwardly damaged) or on a credit card (and not through Pay-Pal as that provides no protection.)
vayasteve
171 posts
 
UPS just plain ol' sucks when it comes to shipping audio equipment,sometimes the seller do not pack well and correctly either.But still UPS should shoulder the blame due to reckless employees at the sorting stations,These fine folks at UPs were able to bend a transformer of a C-J amp that was shipped to me and are still delaying the process,it's fustrating,the amp works well and fine,but of course they wanted the amp and I told the to do an on site inspection,and these yo-yos are playing with themselves.Of course one of their reps told me the shipper would get the money and I told them to blow...So 1st pack well use foam insted of bubble wrap and pack securly make sure the item does not shift at all in the box and you'll be fine.GOOD LUCk they will test your patience.
klgolden
1 posts
 
The exact same situation happened to me with a pair of speakers. I am curious if this seller is located in New Jersey?
charlie4350
40 posts
 
I'd get my $600 back from the seller, be happy, and move on to the next deal. Who know when, if ever this will be resolved with UPS.
ysim
10 posts
 
I agree 100% with Vayasteve. My advise is DO NOT ship heavy equipments by UPS. They are small package service company. Typical Hi End amps & speakers are big & heavy. It's like you are driving 1000 watt amp with a small book shelve speaker. They CAN NOT handle the big & heavy shipments. These are for truck companies like Roadway, Yellow & Consolidated Freifgt Way to handle. Have shipper prepare a good documentation of the equipment for the prompt claim when you needed it. Be prepared to provide all the information asked for the claim. Delays accurs when you don't provide enough information for them to make a decision. So ask the seller to pack it right & ship it right to prevent the damages.
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