I am on the seller side of the same problem, and you are right the seller files the claim. UPS will ask for an original receipt for the original purchase of the speaker. UPS will come to you to inspect the package, so save all of the original material that the speaker was packaged with. UPS will only send a check for the replacement cost of the speaker based on the invoice, hopefully the $1600 will cover it. They will not give $1600 for a $600 speaker, so you need not worry about the seller hitting pay-dirt. Get prepared for a length long process. I have been waiting since the beginning of March, and I have not resolved my problem yet. They will also probably send the check to the seller, so hopefully you get your money back. Good Luck....
UPS Question/Problem
I bought a center speaker from a seller who stated he'd insure it for replacement value of $1,600. I paid $600 because it was used and had a "nick" on one corner. Speaker came in horrible condition, don't know if it's shipping or deceitful seller, but seller claims "as new" when shipped. Speaker trashed due to broken cabinet. Called UPS to make a claim, they say the seller has to file the claim? Now seller says he'll file claim and give me my $600 back, and I presume keep the extra $1,000!!! He's now stating he only insured for $600 and doesn't remember telling me otherwise, though I have the email to prove it. This seems like fraud on sellers part? Don't I now own the speaker since I paid in advance (including shipping and insurance)and received shipment? I bought and received a speaker, now I get tossed aside and the seller makes an easy $1,600? This doesn't seem right. UPS screwed up MY speaker, aren't I the one due compensation with a replacement speaker?