UPS or should I Say Oooops


I had quite an experience in sending back a damaged amp which was sent to me via UPS back to the distributor via UPS. I went to the customer counter and even tho I added a 2nd box to the amp they would not take the amp w/o the orig box.

My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?
128x128justlisten

Showing 2 responses by justlisten

The reason for this thread is that at the UPS counter near my home there is a big banner reading "Electronic, Computers, etc...must be shipped in Original Manfacturer Box" ..the counter person actually cut open my box when I told her what was in the box. She denied the parcel, the supervisor reopened the box and said the same, and informed me if this was shipped, had she allowed it, which she would not, any damage claims would be denied since no orig box.

Seems to me we have some inconsistancies in UPS policy which could lead to a false sense of security sending Insured and a potenitial waste of $$ purchasing insurance which ultimatley can be denied based on non original packaging.
At least from the Oakland CA UPS outlet.
Hackee,

while I agree that MBE is a method to pack and ship, in fact the UPS supervisor suggested I use them, I refuse to be extorted by their pricing. An example, I had to ship a 35lb DAC. I went to MBE to help pack it, they charged me $10. They offered to ship it via UPS or USPS. The buyer wanted overnight delivery. MBE rates were $189, UPS $160. I walked over to USPS one block away and it cost me $72. I had an idea what the USPS cost would be when I brought it to them direct, and asked the MBE owner what it would cost me if I dropped off the package to USPS myself and he replied, "im not sure, I only have access to the rates UPS and USPS offers me". Something tells me, he knew exactly what it would cost me if I did it myself.

I am pleasantly surprised at the number of people who have had luck with claims w/o orig pacakging. My dilema at the time was that UPS wouldnt let me ship the package w/o the orig packaging.

FYI, the loophole is to set up a "one time pick up" by driver who will not and does not have the time to inspect the contents or the method which a package is boxed and skip the cusotmer counter.