I can shed some light on this subject. UPS denies ALL claims whether they are insured, not insured, original box or not. They ALWAYS say it is as a result of poor packing, that is their only defense. And most important, they ALWAYS settle the claim when they are sued in small claims court. File the proper paperwork with UPS (claims form) send them everything they ask for. Expect to be ignored, put on hold, hung up on and to have few or none of your calls returned. Go straight to small claims court, no need to wait. If by a miracle, they contact you before the court date, get your check and just don't show up for court. If they don't respond or don't send you the check before the date, go to court. The legal department moves MUCH quicker than the claims department. Only 5% of people file claims and they are the ones who get their checks quickly. All of this information is based on a legitimately packed box and legitimate claim. If they think you insured something for a much higher value and packed it poorly to get the loot, your bluff will probably be called and you will have to go to court. In the event of a legitimate claim with plenty of photos, receipts, names of the people you spoke with etc.. they will settle right quick in a hurry.
UPS or should I Say Oooops
I had quite an experience in sending back a damaged amp which was sent to me via UPS back to the distributor via UPS. I went to the customer counter and even tho I added a 2nd box to the amp they would not take the amp w/o the orig box.
My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?
My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?