I am involved in a damage dispute with UPS right now. I sent a CD player in original packing plus double boxed and I added air cushion packing around the unit. I arrived with an internal part unattached and a chip out of the corner. UPS totally ignored me, I had to call them about 25 times over the course of 6 weeks before they would even acknowledge that they had my CD player. Finally after all that they inspected the package and called me a told me that it was not properly packed and that they were denying my claim. I had the package insured for retail value. I am going to file a lawasuit against them in small claims and see where this gets me. UPS are the worst company I have ever dealt with in regards to customer service. Has anyone else had to take UPS to court? What was the outcome?
UPS or should I Say Oooops
I had quite an experience in sending back a damaged amp which was sent to me via UPS back to the distributor via UPS. I went to the customer counter and even tho I added a 2nd box to the amp they would not take the amp w/o the orig box.
My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?
My question, has anyone here had a UPS damage claim paid when the item wasnt shipped in the orig manufact box?