UPS insurance claim denial advice

Bad news, my friend, my wife works for UPS and, since it was "your packaging", it is a call by UPS claims if it is or is not "proper packaging". She hates it when I say I will only ship Fed Ex, but she does have a solution. Go to your UPS customer counter, have them package your item, then UPS is liable for packaging (i.e. the way it is packed). Many counters use a "Versa=Pak" machine (molded styrofoam), and there is a service charge for this, but if must "Absolutely, positively" ship UPS, this would be my choice. Be sure to note the time of day and who waited on you. Otherwise, Use FedEx or anyone else if possible (I will get my butt chewed if she sees this). For your personal situation, get a lawyer to write a letter, and I bet your claim gets resolved.

greetings; I too have had problems with UPS regarding damaged goods. A used tube amp ($3000.new) insured for $2,000. was dropped and broken beyond repair. UPS claims to settle claims in ten days.I was asked to produce a catalog showing the price. When told that most high end audio is not available from such dealers, UPS said that I must prove the value in order to collect on the claim. I had a letter from the manufacturer stating the MSRP and a letter from a dealer stating their selling price. Nothing was good enough.Finally after almost 90 days I told them that since they carried their own insurance they should be treated as any other insurance company would be under these conditions and that I was going to write to the Insurance Commission and the Attorney General in the states where the package was sent from and received in. Results, next day I got a phone call saying that I would receive a check the next day. BINGO, hand delivered to my door. Life is good, make some noise, kick some butt, don't stop until you get your money.

PS, all UPS requires is that you use the original packing carton.

Seems like UPS has a pattern of behavior here that would leave it exposed to class action legal problems. Any hungy sharks out there?

I was able to bypass UPS once and recovered from my insurance. I think they may have later recovered from UPS themselves (don't know for sure). It was for a Notebook computer sent for repairs that never arrived. Probably depends on your coverage.