UPS insurance claim denial advice


Looking for anyone who has had insurance claim denied by UPS and can offer advice or share success story. I shipped mint pair of speakers in original factory boxes with additional packing and heavy duty tape and when they arrived boxes were beat up and one speaker did not work. Now I got them back in even worse shape and they are a total loss. UPS denied my claim because of "improper packaging". The packaging was OK when the speakers were shipped from England and the same packaging was OK when they were shipped to the selling dealer from the U. S. distributor. The boxes were OK when UPS accepted them for shipment and took my money for insurance But when UPS has to pay a claim the packaging suddenly becomes improper? Now I am looking for advice-small claims court? appeal to mgmt at UPS? or am I SOL?
bobaloo

Showing 1 response by tml2

Fight it big time.They routinly reject these claims hoping you go away.All you need to do is prove they where shipped in their factory cartons and they will have to pay.Make sure you have kept the cartoon and the packing material and climb the ladder and get aggressive and if you have to be get rude.Keep pestering them call them avery 30 minutes and bug the hell out of them.Make their lives a living hell.If you still get now where get a lawyer involved.