I was a UPS driver for 23 years and could spend the next week telling you stories. For the most part the drivers do care and try their best. Most of the damage is system logistics and how they build their sort centers snd conveyer belts. Rule one pack it like it’s you child then pack that inside another package and then inside another. Rule two never buy the insurance through UPS always use third party insurance. Rule three over insure by 1 1/2 total replacement cost. Rule four and most important, upon receipt of delivery and there is noticeable damage DO NOT OPEN PACKAGE CALL UPS TO PICK UP AS REFUSED DELIVERY! As soon as you open it is yours. By refusing delivery it goes back to sender and the damage is their issue not yours. Then you get your money back as never received product. I use to let people open and check for damage and if it was we would seal back up and send back refused delivery. Final rule never use UPS for anything valuable unless there is absolutely no other option.
UPS. Friend Or Foe?
Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.
All items were picked up by UPS in that city and taken for inspection.
And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.
My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!
We are currently attempting to discuss this with the owner of the local store.
Sad but true...