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UPS. Friend Or Foe?

Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.

All items were picked up by UPS in that city and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.

My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...

tomcarr

Showing 1 response by roadwhorerecords

roadwhorerecords
257 posts
 

Not audio related, just my experience with UPS.

1) Received a WWII .22lr training rifle. A rare model with only a few survivers in this condition. It was double boxed and inside a hard case, we got it with the barrel sticking a foot out of the box and both sights sheared off and the stock in three pieces.

2) AK47 clone packed in two boxes in hard case with tire tread print across the box. Upon opening, it had bent barrel! They managed to break an AK!

3) They lost a transfer containing a HK mk23, they could not account for it's whereabouts. Told us "Too Bad" they will look into it. 3months later , nothing. We got BATF involved and low and behold, they "found it behind some machinery" it had been opened and had several rounds fired through it. 

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