UPS. Friend Or Foe?


Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.

All items were picked up by UPS in that city and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.

My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...

tomcarr

Showing 1 response by mastering92

what @arion said.

In North America (in particular) UPS, FEDEX, etc. actually hires A LOT of incompetent delivery drivers. It doesn’t matter of they are an outsider refugee (bush- the people that we love, great song) or a person who has lived here their whole lives.

Best pratice is to call them right after your parcel has arrived at their warehouse, as per their website/tracking.

Let them know it is a gift for a client or a close relative.

They will notify a deliver driver and make it their responsibilty to handle with care.

I’m actually serious. I’ve had deliveries in the past where the driver who brought the box to door asked me again: so this an important parcel, eh? Well don’t worry, we handled it gently.

End result - nothing is damaged.

Want even more reassurance, pay for additional packing materials and/or have it double boxed + insured delivery. Yes, totally worth the addtional cost. Also have them include a "this side up/do not turn over" label on the box. Sometimes they can pick up boxes backwards and walk up your steps!!

I’ve known folks who worked at FEDEX, UPS etc. and especially, during the sorting process, they have been known to treat parcels like bowling equipment lol.