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UPS. Friend Or Foe?

Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.

All items were picked up by UPS in that city and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.

My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...

tomcarr

Showing 1 response by k600r

k600r
27 posts
 

I will not use UPS again, ever. Had a pair of speakers sent to the factory for refurbishment. Original factory packaging and boxes, sent insured for 4K. Got to the factory unscathed but upon arrival back home there was visible box damage to both boxes. Both speakers were trashed, broken cabinets, pieces rattling around inside speakers a total loss.

   Put in a claim with UPS and was denied. There fine print at the time lists UPS as a third party shipper and. Or responsible for damages. I fought it for close to year before finally getting any reimbursement, and ONLY after a good frien who was a comptroller at UPS put a bug in someone’s ear about it. Never got the insured amount, them saying it was a used product and subject to wear and tear, etc.

   on the other hand I’ve never had a problem with FedEx. Just my two cents worth.

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