I've had mixed results with UPS. The one time I had a major shipment - including the maximum insurance - they damaged several boxes and lost 6. After 18 months of hassle, even securing 3rd party help, I gave up. They had no intention of honoring in insurance. I will not use UPS to ship items of value anymore. That said, USPS is worse.Good luck filing a claim much less getting paid. All that said, 1. if you use them, pay the extra to have them pack it, take pictures, and save documentation. Won't matter if it's damaged but maybe helps. 2. Don't use them with expensive stuff. 3. If ordering from a retailer, get in writing (email) their precise policy and get a person's contact name/email. 4. FedEx and or DHL are a tiny bit better but it's still a crapshoot. None of these folks care, that's the bottom line. Last, I often pay more to purchase via Amazon. When I receive a package that's crushed, I take pictures of all sides before opening but I must say, they have always honored a return or replaced a damaged shipment.