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UPS. Friend Or Foe?

Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.

All items were picked up by UPS in that city and taken for inspection.

And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.

My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!

We are currently attempting to discuss this with the owner of the local store.

Sad but true...

tomcarr

Showing 1 response by cobra55

cobra55
4 posts
 

UPS trashed a pair of Revel F208 speakers that I received a couple of years ago.

The delivery guy was dragging them then dropping them on the ground while I watched.  I told him those were $2500 each and just shrugged like he didn't care.  I took pictures as he was "delivering them" which he didn't like.

I contacted UPS for a return and the driver who came stated the previous guy was a P.O.S.  Hopefully he doesn't work for them anymore.

Now anytime I ship or have something delivered of high value, I request FedEx  and hope for the best.

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