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  3. 1027789214

UPS ??? Do they ever pay a claim???

I have been trying to collect from UPS for almost two months after they destroyed one of a pair of Quicksilver amps I bought off Audiogon. They dropped it and bent the chassis so bad I had to replace the chassis with a new one. I charged them 175.00 total for repairs and I can't get them to pay. They charged for insurance but they never want to pay. Think about this the next time you ship a nice piece of equipment and UPS wrecks it ...
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Showing 2 responses by pretender

pretender
28 posts
 
Has anyone tried one of the packaging/shipping services such as Pak Mail? I was told that if I pay the extra charge to have them package an item that I want to ship, that it would be covered under their insurance policy--thereby avoiding UPS or FEDEX hassles. I am curious if anyone has had better luck when filing a claim through one of these outfits...
pretender
28 posts
 
Thanks Sean:

Yes, I am quite sure that I can do a better job packing my items myself. As a matter of fact, I have never had a problem yet with damages. However, I am now faced with the prospect of shipping some large speakers--and there is no way that I can double box them, or even add extra packing material. I will have to rely on the original boxes/packing. My line of thought was that if I had them actually put the speakers in the boxes, and if something were to happen, that I would have an easier time collecting from their insurance company than UPS/FEDEX...
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