UPS ??? Do they ever pay a claim???


I have been trying to collect from UPS for almost two months after they destroyed one of a pair of Quicksilver amps I bought off Audiogon. They dropped it and bent the chassis so bad I had to replace the chassis with a new one. I charged them 175.00 total for repairs and I can't get them to pay. They charged for insurance but they never want to pay. Think about this the next time you ship a nice piece of equipment and UPS wrecks it ...
autospec

Showing 1 response by karls

Bamafan, NEVER ship just in the factory packaging, always put that inside another NEW box with at least 2" of insulation all around. The reason I say this: I once shipped a CAL cd player in its original factory packaging (which was very good, btw). It was damaged and ups refused the claim, saying that they would not insure reused boxes. I got the last laugh, though. I told them to send it back to me, and they lost it on the return trip! They paid full retail immediately, since I had it insured for that. I never ship components now without putting them in a second (new) box. At least it takes one excuse away from them.