All you need to do is go to the local small claims court and spend $10 to file a claim. Within days of getting served, the person who can pay you will call YOU. You won't need to call anyone or speak to uneducated reps who can do nothing for you. Once it hits legal, you have reached the department that can ACT and not BS. I even charge them the $10 for the court filing fee or make them show up in court. No chance that will happen, everything will be settled very quickly.
For the record, anytime I have a claim I file all of the paperwork and then go straight to small claims court. I don't waste a second. If they pay me quickly than I don't show up for the court date and it was the best 10 bucks I could have wasted. If they give me the runaround, I am already scheduled for court so one way or another I have a timeline for some action and I have never had to go before a Judge in the 4 times I filed, they always settle provided you had insurance and the package was packed properly, which I always do.
For the record, anytime I have a claim I file all of the paperwork and then go straight to small claims court. I don't waste a second. If they pay me quickly than I don't show up for the court date and it was the best 10 bucks I could have wasted. If they give me the runaround, I am already scheduled for court so one way or another I have a timeline for some action and I have never had to go before a Judge in the 4 times I filed, they always settle provided you had insurance and the package was packed properly, which I always do.