Update from EMM XDS1 to XDS1 V2

This kind of thing does not surprise me from EMM. It sounds like the promised updates are a figment of everyone's imagination -- especially EMM's. Just more marketing to get the hook in your pocket.

I think being outside of continental Americas, you are expected to count on yr dealer

I've owned 3 EMM products which I bought from a very reputable dealer, but I've always worked directly with EMM for repairs and upgrades.

I don't know how long i will be put on hold on an international call. My email was responded to by someone quite senior - Shahin? or something

I would call and ask for Devin.

I emailed them a while back and they said to get in touch with my dealer.

No need to get your dealer involved. Just call EMM in Canada and they will set you up.

Thanks. I have called my dealer (I am out of US) for a few years now but there's no news from them.

Four-thousand.

How much did u have to pay for it?

I paid for the upgrade from V1 to V2, and I'm glad I did. EMM is to be commended for giving owners the opportunity to take an older design and upgrade it to flagship status.

I think the new DA2 is a new hardware.

Not the XDS1/XDS1v2/DAC2X

The XDs1 v2 and the DAC2x have the same DAC component, and both have had updates last year to MDAT2. I suspect the XDS1 v1 DAC is not able per-se to take the new firmware, but I don't know this for a fact.

Thanks for your understanding, Brf.

But no. I saved up for the XDS-1 because it did provide a noticeable jump over my previous DACs. And I would have expected better support.

FWIW I have been listening to the PerfectWave DirectStream recently and I really like PS Audio's track record with supporting owners with the previous gen.

Don't people who spend $25,000 on a CD player just go out and buy a new unit and not worry about upgrades?

I thought the DAC2X and the TSDX were basically the same as the XDS v1 split into two boxes so I don't really know if it is really a hardware update on MDAT2

I'm sorry you find yourself in the same position, Doggiehowser. I like to think of myself as a fair minded person. I remember calling EMM about 20 months ago when I was told no software upgrades are available for our units, but future upgrades would be available via download as available....apparently not:(....despite our most considerable investments. Do you know whether any HARDWARE changes are necessary for MDAT2 upgrade to original XDS1 units? Any other XDS1 owners may certainly chime in....thanks

I am in the same boat - Brian. It's a 25 grand SACD player that gets zero updates for almost 2 years now.

I have an older Synology NAS that cost less than 1/25th of that - and superseded by 4 new models that I still get firmware updates for that improves the performance and adds new functionality that really puts EMM to shame.

I meant to say the free upgrade to the new MDAT2 is not available to original owners of the XDS1. Sorry for the confusion.