Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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Showing 2 responses by jjss49

a tradesman electrician and a highly skilled electronic tech cannot be compared - may as well compare a butcher to a surgeon - yes they both have skills but they live in different worlds, solve entirely different problems, do entirely different work

hourly rates are used in all sorts of businesses for estimation and also for charging on jobs where there is uncertainty in scope (and the customer is willing to accept the open ended risk) -- if there is trust between provider and client then it works well, prevents the provider from 'padding the cost' to cover him/herself, otherwise it may well become a platform for abuse

bottom line, you own expensive/rare hifi stuff, there are times you need to pay up when repairs and/or maintenance are needed - it is just heartbreaking when people with expensive stuff bellyache when it is time to pay the piper  😂😂😂