2. amps-preamps
  3. 165418-141153

Two defective pieces in a row - unreasonable to demand refund?

Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
lostark

Showing 1 response by athrillofhope

athrillofhope
24 posts
 
Google ANY major company and you will get a litany of lawsuits and complaints filed against them. Including all audio brands.

This knee jerk reaction to jump all over McIntosh over something that has happened to EVERY BRAND on the planet says more about the nay-sayers than anything else.

And I'm with the person who said get the third unit. Cosmetic flaws are not manufacturing QC issue, but a transit issue. The DOA unit is legit, so let.them replace it.

If  Mac sounds good to YOUR ears, go with it. Any brand you pick can have issues. That's what warranties are for.

My two cents.
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