Two defective pieces in a row - unreasonable to demand refund?


Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
lostark

Showing 1 response by andrewmr

Many years ago I was scheduled to fly into Detroit.  The day before my flight I received a call from a teammate asking if I had seen the news.  It turns out the flight I was scheduled for the next day crashed.  When I said I would see them the next day they asked if was nuts... to which I replied,  what were the odds of the same flight crashing two days in a row.

Anyway, what are the odds of having another issue with the 3rd unit?  I'd be chill and let the dealer and Mac get you sorted out.  

I would not unpack it at the dealer unless they were willing to repack it.  I might ask them to deliver it and make sure it works at your house.