In responce to Plato's post, I don't think most Mail Boxes Etc. are trying to do the least they can.They may indeed be clueless but not unconcerned{not saying the one you used wasn't just as a whole}. You see when they pack it they then become responcible and they have to follow UPS packing guidlines which are pretty strict.If UPS says "insuffiecent packing" when making a claim thats their problem.They have become your agents .They have to pay up. Its hard to get people for any job that really care about the quality of there work but as a whole MBE's have a stake in seeing that its packed right.My advice would be ask to over see the packing and give bery specific instuctions.
chris
chris