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Troubleshooting help please

Hello,

What could cause sound not too completely turn down. With the volume control all the way down on my preamp itself or using remote, I still get sound. When I select mute sound goes out as it should. It is not very loud but I can clearly hear the music from 15 feet away. I have a tube amp and preamp. The same scenario occurs whether I am using tuner or CDplayer as source. I know issue is linked to preamp since problem does not exist with my other preamp. Could this be an impedance issue or is it simply an issue with the volume control itself?

Thanks
sympaticonorm

Showing 1 response by xti16

xti16
1,525 posts
 
Sure sounds like the volume control. You mentioned it does not happen with your other preamp. Do you have a second system you could put the questionable preamp in. That would tell you for sure if it happens there too.
Have you tried maybe spraying some tuner cleaner in the volume control?
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