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Troubles with Sound-Smith return communications?

Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?
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Showing 1 response by sprog

sprog
37 posts
 
I had a cartridge re-tip done by them for the first time last year and noticed they were up to their neck with work when I called one time to ask about when the cartridge would come back.

Well, after about 3 or 4 months (can't remember exactly) it did, and the work was of an excellent quality - and I do mean really excellent, they did a fantastic job.

So, I understand any issues with response times, they seem to be very busy. Well worth any wait, though, from my experience.
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