I had Sound Smith do a retip on my cartridge last year and their turnaround was less than 4 weeks. I'm surprised to hear that you're getting 0 communication from them though. I'd suggest skipping the emails and continue to call. Good luck and let us know your progress or lack thereof.
Troubles with Sound-Smith return communications?
Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?