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Troubles with Sound-Smith return communications?

Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?
128x128gerrym5

Showing 2 responses by gerrym5

gerrym5's avatar
gerrym5 OP
286 posts
 
Thanks for all the good suggestions. Going to visit them is to far and to expensive. It would solve the problem, but Sunnyvale, CA to Peekskill, NY is quite a trip right now.

A little hope appear from my cell phone records. I seems that they tired to send a FAX th my cell phone. Must have been confused.

I will call again tomorrow.
gerrym5's avatar
gerrym5 OP
286 posts
 
I am very sorry for the wording I used in starting this thread. I didn't realize how negative it sounded. The many positive responses speak volumes to Sound-smith credit as a service and product provided. Peter and I talked today and I'm very happy with the results. They have repaired/upgraded my B&O 4002 to better than new. Peter is also mounting their top of the line B&O replacement SMMC20CL+. This cartridge is hand made by them. So I must add my positive response to how professional Peter and Sound-smith handled this whole process.
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