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Transport replacement costs - Proceed

I finally got to a point where I called Harman for a RMA number. My Proceed PDT3 (I think) may need to have its transport replaced. Last year I was unwilling to send it in because (at the time) Harman was charging a flat $1000 "entry fee" for servicing this older line of equipment. They now have a "not to exceed" fee (which covers both parts and labor). In the case of the PDT3 the NTE fee is $995. I am a little unwilling to be socked with an almost $1000 fee for such an old (but still awesome) transport. When I asked the guy what he thought a transport replacement would cost, he was unsure. Does anyone have any recent experience in helping me understand whether this kind of work would be bumping up on to the higher end of that NTE fee?
tonyptony

Showing 7 responses by tonyptony

tonyptony OP
615 posts
 
Rwwear, I did not know about United Radio. I guess the only reason I went straight to Harman is that I could be assured of getting genuine replacement parts, if needed. I could give them a call tomorrow. Thanks for this info.
tonyptony OP
615 posts
 
Justlisten, wow, where are you located? I guess I have to point out that Harman said this is the NTE, and the cost to replace just the transport could be quite a bit less. I just don't feel happy about not even getting a ballpark from them. I mean, they should know by now exactly what it takes to do this sort of work on a PDT-3.
tonyptony OP
615 posts
 
Rwwear, is that United Audio Visual on W42nd?
tonyptony OP
615 posts
 
Update: if it's the same United Radio in Syracuse then they just told me they do not do repair work on Proceed gear. Oh well.
tonyptony OP
615 posts
 
"Let me know how it works out with United Radio"

United RADIO. Duh. They're in East Syracuse, if my Yahoo'ing got me there correctly. They don't show either Madrigal or Proceed as brands they do repair on, but I'll give them a call.

Justlisten, SF is too far for me, even if I was just there in August. Great city, wishing I was there now - and not just for an audio repair!
tonyptony OP
615 posts
 
Thanks for the suggestion, Dne. I've been scratching my head on this one. I am seriously considering putting all my music (either uncompressed or with lossless compression) on to my PC and using something like a Squeezebox in place of my transport. I have the knowledge, equipment, disk space, and networking all in hand to be able to do something like this. I am just looking for some more comparisons between this new server alternative and traditional high end transports. Maybe it's the way to go.
tonyptony OP
615 posts
 
Jman66, at last! Someone I can ask. I am familiar with the sound of your old gear. Are you using the SB2 as a digital or analog out? I would LOVE to hear your opinion as to how the SB2 stacks up in digital out compared to your old transport!

I started a thread in PC Audio about moving to the SB3.
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