totem arro drivers

found mb was not maker of this woofer.had to buy direct from totem distributor.surround on spkr.seperated from basket,appeared to be manufacture fault.totem was un-willing to help in any way.spkr.was still in 5 yr.warranty time,althought i was not orig. purchaser.cost,120.00+ship.

if a problem can be determined to be a manufacture defect and item is in warranty period,what harm is it to a dealer if totem stands behind ther product.is there a down-side.i think they could learn a lesson from some-one like gary at placette audio.