Tom Evans Repair

Great to know. Prior to purchasing a used Vibe here on Audiogon I emailed Tom Evans to make certain that the model in question was indeed a Lithos 7 design via the serial number. He responded back by stating that the model was indeed a Lithos 7 design. So I went ahead and purchased the pre. After a few weeks I began to experience problems with the Vibe, so I sent Tom a picture of the interior of the unit...Tom responded back telling me what the issue may be, but the model I owned was a "Lithos 6" design. I explained to him that prior to purchasing the Vibe I had him trace the pre's serial number to make certain it was a Lithos 7 model. Tom responded back stating that he couldn't be held responsible for this error and that it would cost around $1000.00 to have the Vibe repaired and upgraded to a Lithos 7 design. Long story short - this guy has zero integrity...very poor customer service!

Trevor.

Thanks for the info Jj2468 i sent my groove plus to Tom in the UK with out any problems. I wanted him to perform the SRX upgrade. If any other problems arise though i will keep Scott in mind.
Thanks again
Mike

JJ,
I have had precisely the same experiences with Scott. He has ALWAYS been prefessional, thorough, and borderline compulsive about getting the job done right, including burn-in of replacement components, prior to releasing the job. I cannot recommend him highly enough.
Regards,
Mike