I'm not sure who you tried to contact, but I have had EXCELLENT service from Balanced Audio Technology, YBA & Audio Refinement, Lehmann Audio, Classe Audio, Martin Logan, DH Labs, and Eminent Technology. I have some truly inspirational stories to tell about these manufacturers, they go way above and beyond the call of duty.
Blue Circle seems like a very responsive company as well (there's likely others I've overlooked too). Have a look and listen to the products these companies market, they make excellent gear and certainly look after their customers in a big way. Regards, Jeff