Tidal Streaming Issues


Is anyone else having issues with Tidal? I can stream 44.1-16 however anything higher and it buffers. It does it on Roon and Mconnect, Qobuz NO ISSUES. Download speeds are fine. Uninstalled and reinstalled, sent Tidal the App Log. Tidal support is useless! No problem taking my money every month! 4 years with Tidal, never an issue like this? Extremely frustrated, any suggestions will be appreciated...I'm located in the South East USA. Wondering if they are having server problems...John
jakesnak

Showing 1 response by dbtom2

I've had good luck with Tidal.

In my part of the SE USA, the first thing I try to do with streaming issues of any kind is re-set my entire network, streamers, (including pc) switches, routers, and modems. I turn them all off (unplugging the modems/routers/switches), wait a full 20 seconds and turn them back on. I work from the modem first, letting it boot fully before turning and routers or switches back on. Once the routers and switches are up, I turn the streamers and pcs back on. 

This works for me. I do it as a maintenance step every few weeks. My home network is shared with some video gamers and 5 cell phone users with various smart devices and tablets coming and going. 

Tidal's customer service isn't immediate but they've always responded to my inquiries. It usually takes a few days,