I have found Pass to be a CLass act also. I would recommend their products and espescially the after market care. If all companys treated people like the good people at Pass the world would be a better place. I also would like to add that the people at B&W are very friendly and helpful also. While I could go on forever about the good service that I have had I would be remise if I didn't mention Audio Research they really go out of there way to resovle any issues you may have with their equipment. I think the common thread with these companies is these companies sell some of the best gear on the planet so they stand behind the products knowing that a happy customer is a repeat customer and will always recommend them.
Three Cheers for Pass Labs
We all have complaints about customer service now and then, and when we do, we don't hesitate to voice our complaints. I have a positive experience that I would like to relay to Audiogon members. Last November, I bought a Pass Labs X250.5 amplifier from a fellow Audiogon member. When I received the amp, I used it for 4 days, and I was surprised and disappointed that the sound was not nearly as good as I was expecting. I chalked it up to a difference in tastes, and put it away, intending to sell it after the holidays. I did sell it to another member 2 weeks ago, and he too noticed that it did not sound good. He had long experience however with Threshold amps, and knew that it should sound better. He called Pass, and they guided himm through a simple test that showed that the bias settings were way out of whack. The buyer no longer wanted the amp and I refunded his money. However, I was told by Nelson and Kent at Pass Labs that if I shipped it to them, they would repair it at no charge. I want to add that the amp is out of warranty. I think that this is exceptional customer service, and I want everyone to know. I have had a similar experience with McIntosh, and I want to give a vote of support to all manufactureres who treat their customers in this way. Thanks!