I too wish to chime in on the remarkable service that Pass Labs gives to its customers. I had bought a Pass Labs X350.5 recently and noticed after some use that the power cord was hot to the touch and concluded that the cord was not the correct one.
I had recently e-mailed Pass Labs and alerted them to my situation. A gentlemen named Desmond answered my e-mail and after asking me the serial number and address, sent me a free power cord at no expense to me at all!
Kudos to Desmond and Nelson Pass for exemplary customer service and I would recommend their products (and no I am not connected to Pass Labs in any way!)
I had recently e-mailed Pass Labs and alerted them to my situation. A gentlemen named Desmond answered my e-mail and after asking me the serial number and address, sent me a free power cord at no expense to me at all!
Kudos to Desmond and Nelson Pass for exemplary customer service and I would recommend their products (and no I am not connected to Pass Labs in any way!)