Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

W/my dealer everything I purchased from him he's allowed me to demo at home w/out charge. Vandersteen 2CE's many years ago, Thiel 2.3's and my current Aerial 5T's. Also all my amps and preamps. A good dealer is excellent to have also he will deal w/the manufacturer personally. My dealer knew everyone at Thiel as he dealt w/them for over 25 years and if their was a problem it would get solved quickly. If the customer service is not good from a certain company he has dropped them from his store.

Discounters deprive manufacturers of revenue by demanding lower prices. That discount comes from somewhere and believe me, it ain't their own pocket!

Also, to clarify, I didn't say the "I" expect someone to buy something annually, I was trying to explain the PE perspective. PE firms care about recurring revenue from existing customers. That's one of the reasons why PE doesn't typically work with audio companies. We know that we typically get one chance to land a customer. If we're really good, maybe they'll come back for more as we build new products. But we're not dumb enough to assume that's the case.

And I dispute your assertion that " For almost 100% of people price is a factor." If you care about innovation and quality then you need to be prepared to pay the price that that costs, else it won't occur. If all you care about is price, then by all means buy cheap stuff or used stuff. But as you do that and put companies out of business, its kind of disingenuous to complain that they either aren't providing service or went out of business leaving you no options!

Jim Thiel passed away and his widow sold the company. That's the reason for your difficulties.

THIS PHONE NUMBER WORKS FOR THIEL: 615-913-8532

This customer review from the Thiel website pretty much sums up the new target market:

" I recently added the Aurora Tour to the decor in my office. Wow! Am I ever impressed with this product!! Not only is it well made, it's also beautiful. It doesn't feel like a bulky masculine speaker like so many of the others. It not only fits into my decor, it compliments it. The set up was also really simple too. I have nothing but awesome things to say about this speaker. I plan to buy a few more for other rooms in my house so that I can link them all together using the app."

Nothing worse than those damn masculine speakers.