recently had to replace the mid/tweeter on my 2.7's. rob was very helpful but i did buy a spare just in case. it sucks what this company has done to a wonderful brand. i am on my fourth and obviously final set of the 2 series starting way back with the 2's and moving up. good luck. Rob Gillum <rgillum@thielaudio.com>
Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?
For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....