Get the dealer you bought the speakers from involved. Or get a Thiel dealer SOMEWHERE involved. When you pay good money for loudspeakers like that, you deserve better from that manufacturer even if they have restructured. Good luck....
Tim
Tim
Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?
For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....