I sold my Thiels a couple of years back because of a fear that this would happen (paired with a tendency to overplay them and need repairs). Unfortunately it looks like support for the legacy products is indeed disappearing. Not a disaster, but certainly a very disappointing turn of events.
Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?
For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....