Theta reliability?


I have had the original Casablanca(major software and hardware problems-been back to the factory twice). Casablanca II upgrade(software and hardware problems twice-been back to the factory twice-still there. I have had a brand new dealer loaner for 2 months-it also has developed major problems-cannot listen to it anymore. I bought the David transport, it has been back to the factory once. Still the drawer does not close far enough so some CD's rub. I like the engineering and the sound is great but is it just me or are Theta products just terribly unreliable?
brandt

Showing 1 response by redkiwi

I have had problems with Theta Data IIs and a Data III. The worst part was the fact I wanted the machine fixed locally to avoid a very expensive freight bill sending them back to the US - but Theta were fairly uninterested. When we ordered a laser to see if that was the problem they sent one out that did not work and then when we sent it back they complained it was not the one they had sent. Then when we ordered a servo board to see if that would work they sent us a refurbished one that was junk - lots of soldering over the circuit board traces.

It is a real shame because I like both transports from a sound point of view.