So, now I guess it's legitimate to ask - is that a totally bogus response from a manufacturer? Should I "out" this manufacturer once and for all for the shoddy operation that it is?
I'm hoping that last question was tongue-in-cheek. Again, of every response you have on this thread you are the only one here making any insinuation of wrong-doing on the part of the manufacturer. No one here has suggested that. Of course, at this point, given that fact, I would not suggest you "out" the manufacturer because if it puts anyone in a bad light, it would only be you. I would suggest that you had a very legitimate and valid question from the start and asking it honestly and specifically would have been a much more productive approach that could have been done without casting any dispersions. Obviously you seem to have a good sense of this particular manufacturer, by your reasons for withholding information that might otherwise help you. Given that, why would you doubt that it is with good intentions he suggested what (s)he advised? I guess I'd focus on researching further what they suggested to you and check other resources on PCAsylum and other sites like ComputerAudiophile. If you ask the question again, and wish to continue leaving the manufacturer out of it, I'd just leave out the whole back story of the DAC and just ask specifically about the volume control in iTunes, if that's truly all you want to try to understand.