The Outlaw ruins X-mas


So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno

Showing 2 responses by sonofnorway

I sympathize with your plight. It is disappointing to have a present arrive late. I do have a question, though. When you ordered the receiver, did you notice the paragraph on the credit card payment screen? Where they warn you that if the "ship to" address is different from the "billing address" you must have the "ship to" address registered with your credit card company? Make sure to call the credit card company before you order? I'm sure everyone understands the need for that precaution by any on-line vender.
Bdgregory -

As I read it, on their credit card payment screen, they do not require that ship-to and bill-to match. But if they are different, they require you to register the ship-to address with the credit card company. So in the case of this vendor they would be making the accomodation you desire?