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The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno

Showing 2 responses by rar1

rar1's avatar
rar1
1,746 posts
 
Rhyno:

Cut Outlaw some slack. They have had a hell of a year this year with the factory that they use to build its RR2150 receiver using bad parts and then, the factory backed out of its agreements to supply receivers. Outlaw found a new factory and made good on every RR 2150 receiver and replaced them with new stock. They take customer service and goodwill very seriously.

Try opening up a request with Customer Support or phoning Scott directly. He may work something out.

Regards, Rich
rar1's avatar
rar1
1,746 posts
 
A correction to my earlier post ...

In re-reading my post, I didn't mean to give the impression that Outlaw had to replace all its RR2150 receivers. My receiver was from one of the first production runs and it developed problems after about 6 months. Outlaw offered me a replacement on the spot. I did need to wait though until new stock came in, as the original factory had been "fired" as they couldn't keep up with demand. The new receiver has been in use for about 3 months now, is problem free, and sees daily use.

I felt that Outlaw handled my issue in a professional way and showed not only its faith in its product, but also in wanting to keep me as a customer.

Regards, Rich
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