I like Outlaw's factory direct approach and their reasonable prices. All of that is admirable. But, you always have to do the right thing by the customer, period. The goodwill they could have gotten by picking up the shipping tab would have been worth a hundredfold versus the negative vibe they will get from Scrooging/Grinching a customer.
Sorry, but in my book, this is bad business.
Sorry, but in my book, this is bad business.