The Hub: Just how bad is it in high end audio?


A warning: those seeking heart-warming anecdotes and mindless cheer to accompany their morning coffee should perhaps save this piece for later in the day. Following our last Hub entry concerning the closing of high end audio's best-known dealer, Sound by Singer, we will take a look at the big picture in the audio industry... and it ain't pretty. Think bartender, not barista.

In past entries of The Hub, we've discussed the origins of the audio industry, some of its giants, and the glory days of the '50's through the '80's. Sad to say, these days are not those days.

Why is that? In addition to the societal factors that have diminished the importance of hi-fi, general economic trends have taken their toll on the high end.

Consider: Since the crash of the sub-prime mortgage market in 2007, 1 in 50 homes in America has gone into foreclosure. Blue chip companies like GM and Chrysler have gone into bankruptcy. Reports of major corporations slashing tens of thousands of jobs have become almost commonplace. Car sales are down to record low levels. Housing sales are almost nonexistent in many major markets. Is it any surprise that sales of big-ticket items like high end audio components are also way down?

The question is not IF sales of new audio gear are down, but HOW MUCH they're down. Oddly enough, coming up with an accurate assessment of the damage to the high end audio marketplace is surprisingly difficult.

At $175 billion/year, the consumer electronics industry constitutes one of the largest and most robust sectors of the economy, as seen in this Consumer Electronics Association press release. However, the CEA also reports that sales of component audio have dropped from $1.3 billion/year in the US five years ago to about $0.9 billion/year today. So: in the US, the audio industry makes up a mere one-half of one percent of the $175 billion consumer electronics marketplace. What the average audiophile would consider high end makes up a fraction of that fraction.

In addition to being just a small crumb from the crust of the consumer electronics pie, the scale of the high end is difficult to ascertain due to the nature of the companies in the industry. Quite a few high end manufacturers with a worldwide reputation and presence have fewer than a dozen employees. Some are larger than that, but many more are even smaller, 2- or 3-man operations. Nearly all audio manufacturers are privately held, and thus are not required to report their sales or staffing. Nearly all are small enough to escape the attention of the Bureau of Labor Statistics or the Bureau of the Census, which compile most of the data regarding American manufacturers.

What about audio retailers? As is true of manufacturers, most dealerships are small and privately owned. Knowing that Best Buy has an astonishing 180,000 employees and exceeds $49 billion in sales tells us less than nothing about Bob's Hi-Fi in Winnibigosh. There's almost no hard data available on independent audio dealers, but few say that they're doing well.

As we become inured to reports of disasters in the economy, individual happenings tend to be forgotten. To refresh our memories, here are some key events in the reshaping of the consumer electronics marketplace. Not all these companies were directly involved in audio, much less high end audio, but are still relevant to our discussion:

January, 2009:
Circuit City closes its remaining 567 stores. 34,000 employees lose their jobs.

January, 2009:
Bose lays off 1,000 employees, about 10% of its workforce.

April, 2009:
Ritz Camera closes 300 stores.

February, 2010:
55-year-old D.C.-area A/V chain MyerEmco closes all seven of its stores.

April, 2010:
D & M Holdings shuts down its Snell and Escient brands.

May, 2010:
Movie Gallery closes 1,906 Movie Gallery, Hollywood Video and Game Crazy stores. Over 19,000 jobs are lost.

June, 2010:
Ken Crane's, a 62-year-old California A/V chain, closes the six stores remaining of what had been a ten store chain. 75 workers lose jobs.

Clearly, times are tough. The best available data indicates sales in the audio industry have fallen off by at least one-third, over the past few years. Many working in the business feel the drop has been far greater than that. One manufacturer puts it very plainly: "a lot of the dealers and manufacturers are zombies. They're dead; they just don't know it yet."

A dealer with decades of experience puts it even more brutally: "The best we can hope for is death, for a lot of the manufacturers and dealers. Maybe then we could get some sensible people who don't hide their heads in the sand."

Our next entry of The Hub will review some of the changes audio dealers and manufacturers are making in order to survive in today's challenging marketplace. We will also talk with folks in the industry who see signs of a turnaround, and are working to bring in a new generation of audiophiles. The question we leave with this time is: "What do we do now?"
audiogon_bill

Showing 17 responses by audiogon_bill

Ballan: You may be right. "High end" may be somewhat alienating. The term is used in all consumer product groups, and does convey a whiff of snootiness. We have sports cars--maybe it should be "sports stereo"!

Pedrillo: Does this have to do with aliens? 'Cause I've often thought that audiophiles were a totally different species than mere Earthlings....;->

Music: Agreed, and we'll get into some of the new options in our next installment.

Thanks to you all for your insightful comments.
Loomis:
You are correct, sir! Marketing of high end audio is largely preaching to the choir. As audiophiles age, die off or (God forbid!) actually get a system and stick with it, the pool of available customers is drying up.
Our next entry in The Hub will discuss some alternate approaches to marketing which will attempt to take iPodders beyond earbuds and introduce regular ol' music-lovers to high quality music reproduction in the home.

Mainstream advertising in magazines or on television is prohibitively expensive for 99% of all audio manufacturers, and there is no trade organization geared to the general promotion of high end audio. Basically, guerilla marketing aided by and utilizing the net is the only real option for the industry to gain broader exposure.

Thanks for your comment.
Swan: good points, and I think many of us travel lighter than we used to. I'm heartened by the level of performance now available from portable digital sources and small speakers, and shudder to think of moving thousands of books and LPs again. Sheesh.

Tvad: largely agreed, although I'm not sure audio has been "primary entertainment" at any time in the last 50 years. Perhaps when Little Orphan Annie and Jack Benny were on the radio....

Loomis: once again, you are CORRECT, sir! It is disheartening to see how big-rig hi-fis have gone from Playboy to Geek Squad in a 30- or 40-year span. Yes, a trade group is needed; however, I personally have watched four or five different audio/high end groups crash and burn due to the same bugaboo: money. Nobody in the industry has enough to support a trade group, except those few mega-companies that don't see any benefit in belonging to a trade group. John Marks even used the analogy of the American Dairy Organization, defining it with his favorite legalese term, "fungible". Anyway, we're trying to get folks together and talk. That's a start.

Ballan: couldn't agree more, and I will come back to your comments as time permits. Sorry to run....

Thanks to you all for your insightful comments.
Map: Rock on, dude. It'd be nice if some wealthy soul endowed a research institute to address the mysteries of sound reproduction...but I'm not holding my breath.

They Call Me Tater Salad: I wish Brooks well, whatever the reason for his expansion. He's been a mainstay of the biz for a generation.

Spring: Not quite sure what you're getting at--but interesting, nonetheless.

Rok: Yup, price matters. Can't argue with that. Appreciate the lower case; sorry to rag you!

Thanks to all for your comments. It'll be interesting to see what you have to say when we get into our discussion of the industry's future.
Ballan: back to your long comment. I couldn't agree with you more about the opportunity presented by iPods, and your experience with pros re: iPod sounds sadly familiar. Once again, we have the True Believers wanting to deal only with other TB's, rather than doing what customers want and working to show them how it can be better.

Guys, this is why the audio biz is drying up. If somebody wants to use a 'pod, help them make it the best it can be--don't fight 'em. As General Douglas MacArthur said: "There is no security; there is only opportunity".

Spring: if you can make it wireless AND cordless: wow.
What's this about pie?!?

Ballan, again: can we keep the baked goods out of it, please? ;->

Jay: agreed. We forget how affluent the "golden years" of audio were, compared to now. Remember that a 45 was essentially the same price as an iTune cut...50 years ago.So, that 45 cost about $5 in 2010 money.

Ped: I have no idea what it's about, but I'll take a look. Having heard most of the signs of the "end times" being trumpeted for the last 50 years, I'm a little Apocalypsed out.

Rja: agreed. If it were only #1, then the industry would improve as the economy improves. Thanks to #2, that won't happen unless the industry changes, big time.

We're at a point where the industry has to examine what it's all about. When the bankrupt railroads were rejiggered into Amtrak, it was with the realization that they wern't in the railroad business, but the transportation business, with connections to other modes of transport (trucks, ships, etc.). Similarly: is the audio business just about selling big boxes for the home, or about enabling people to enjoy music, whenever, wherever?

It sounds pedantic and buzzwordy, but there's a huge difference.

Thanks to you all for your insightful comments.
Mr.: there's nothing better than a good dealer. I know guys who routinely do things that make Abe Lincoln's 10-mile walk to return a penny look like the act of a slacker. In an economy where price is crucial, dealers have to have products and service which will cause buyers to choose them. If it's only based on the best price on commonly-available goods, independent dealers will not survive. They can't.

There is a place in the business for direct sales to the end-user. There is a place for dealer-sold products. The two are not necessarily mutually exclusive.

3way: I partly agree with you. The "fanatics" often base their pricing on giving buddies such a deal, and while that's wonderful and generous, it is not a sustainable business practice. When a guy moves 3 or 4 pieces per month, his per-unit cost on parts is going to be astronomical compared to say, Sony.

Rok: Is it possible, in these days when virtually everyone is familiar with virtual etiquette, that you don't know that it's rude to shout? Please.

I'm glad you love music, I'm glad you're happy with your receiver, but it's not only offensive to categorize the entire industry as a scam, it's patently untrue.

I'm pretty sure that I speak for a majority of A'goners when I say that anytime I encounter the phrase "you people" in the middle of a rant (and a shouted rant, at that) I not only stop listening, I want to make the rant stop. By any means necessary.

I'm also puzzled: if you feel so strongly that all "US PEOPLE" are snake-oil artists, then why are you here?

Oy.

Thank you all for taking the time to comment.
Mac: Ouch! How DARE you call us a cult?? See if we ever update you on the latest secret handshakes or passwords again!

I guess when you get right down to it, I'm not part of the cult. I hate gear I have to fuss over or diddle with. I want it to work immediately, work flawlessly, work every time without issue.

Is that so wrong? ;->

At one level, audiophiles are as out of touch as those guys who spend their weekends fine-tuning a Holley carb.There will likely always be some who enjoy that, just as there will be many who find (like me) such technology to be endlessly frustrating and fiddly. Sorry; give me fuel-injection, any day.

Similarly, I love turntables, have read the different cartridge set-up methodologies, have seen Michael Fremer demonstrating cartridge set-up. I can no more do a decent cartridge set-up than I can do a quadruple bypass. You can't tell me there's not a need for an expert dealer!

There will always be people who want music in the home. Will there always be card-carrying members of Audiophilia Nervosa? Some. As the technology becomes more hands-off there may be less to tweak--but never underestimate the ability of an obsessive to find something to obsess over!

Thanks for your thought-provoking comments.

Ballan: your point about the preciousness of music and the need for noble action is spot-on. One of the things that continues to bemuse and baffle me is how something as fundamentally wonderful as the love of music can degenerate into the back-biting, name-calling and flame-throwing that often plagues the audiophile world. Somebody figure THAT one out, willya?

3way: the bang for buck offered by a lot of what audiophiles would think of as "entry level" gear is pretty astonishing, these days. Think of Virtue, Peachtree, a lot of headphones, Music Hall 'tables.... A lot of high end gear handles certain elements of music well, but often neglects the sense of life than most jamboxes can produce. Another mystery to decode.

I agree also that small, skunkwork-y companies may lead the way with human engineering; certainly pre-Meridian Sooloos pioneered that, and look at the things being designed by Holm Acoustics.

Baranyi: you bring up too many good points to explore in depth here, but I will say that I agree that cost: benefit analysis of most gear is worrisome, and that the net and iPod have indeed changed the audio world forever. The trick will be for brick and mortar dealers to learn how to utilize the net to their advantage rather than simply being overwhelmed or defeated by it. Simple to say; tough to execute.

Regarding world-changing technologies like GPS: fascinating, both technologically and socially (Big Brother overtones and all), but it took billions if not trillions of dollars to get to the point where that technology is available for $150. Governments and venture capitalists aren't lining up to pour money into the audio biz. --or if they are, I need to write a business plan!

Thanks to all for your interesting comments.
Tennis: I'm not disputing your premise. I will say that consumers, myself included, can learn a fair amount about a product. Is that knowledge equal to what a good dealer knows about a product through his relationship with and communication from a manufacturer? If it is, then you need to go to another dealer.

Margins are traditionally set up to allow the dealer a little wiggle-room, while maintaining adequate service and sales personnel and facilities.Even then, many folks complain that dealer mark-ups are too high. If a dealer heavily discounts every piece he sells, there's no way that he can maintain a high quality of service and still stay in business. Anyone who has ever run a business, and especially a retail business, knows that their customers are only aware of a fraction of the costs involved in running a business.

In my experience, most well-established dealers have some sort of try-at-home. The problem, of course, comes with guys who try to sample every audiophile flavor of the month using such programs.

Obviously, I believe that there is a place for internet sales of gear. I also believe that the service, advice and set-up provided by a good dealer is worth more than a simple box-handler.

I know and respect a number of dealers, both brick and mortar and inernet, who have more experience and insight than I will ever have the patience to accumulate. They are also able to do things of which I am physically or temperamentally incapable. Is not the workman worthy of his wage?

Grant: largely agreed. The value of a good dealer is generally worth whatever cost-differential there is in the initial purchase. As I said, there are good guys both b&m and virtual, and you're right, there are bad guys everywhere, too.

The point that becomes very clear in these discussions is that there is a widespread perception that anyone who charges enough to make his business sustainable, is a crook. In order for a dealer or manufacturer to survive, pricing has to be sufficient to cover worst-case scenaria: what happens if the economy suddenly tanks and my sales fall off 50% and half my dealers disappear? Don't laugh; that's the situation a lot of folks are in right this minute. Without reserves, those folks would simply be gone. POOF.

Does that mean all survivors are crooks? Of course not. I'm neither a socialist nor a corporation-coddler, but businesses in this country cannot win. No matter how great the product, service, price, whatever a business provides, a good chunk of humanity will find fault with their actions. I applaud the people who take risks, invent things, buy stocks of merchandise, deal with cranky customers every day. Y'all have more patience than I have.

Pure: Had I gone into Tweeter, that would have dragged in Sound Advice and all the other chains Tweeter absorbed. Point taken, but my piece was already pretty long.

I agree that our present structure tends to shut out non-tech-geek music lovers. In the past, that's where the dealer came in, to explain benefits, guide, and set up gear. As we have become more of an "in-group", the folks who just want to enjoy music in their home have suffered. And that's a shame.

Thanks to all for your comments.
Sherpa: We may both be a trifle naive, but we're thinking along parallel lines. More later.

Loomis: Not going to tell you again that you're correct, but yeah,you are. ;->

Git-tar: Interesting how the CEO of Hollywood Video is now the CEO of Ultimate, no?

Ferrari: we're be hearing from more in the industry in the next entry. I welcome any and all to comment on this thread, as well.

Hifi: Glad to hear it! Good for them!

Mac: way to win friends and influence people, big guy! Sadly, your comments are absolutely accurate. I only wish I'd coined the phrases, "a small band of delusional eccentrics", and "finitum is on the horizon". Great stuff!

Sbr, Mac: Yup, agreed. Now we're back to the question, "What do we do now?"

Thanks to you all for your provocative and insightful comments.
Paper: good idea, actually heard similar ideas floated. Problem is, as always, time and capital to get it going. Thanks for the thoughts.

Tennis: guess we'll have to wait and see. I wouldn't rule out the draw of hands-on product contact; been to an Apple store lately?

Sebrof: can't we have both? Back in the day when I bought and sold old radios, their elderly owners always made comments like, "it has such wonderful tone", not, "boy it was easy to use". Ease of use should be a minimum acceptable requirement for ALL products, in my admittedly-demanding view.

Geneo: Don't blame Apple. If anything, they've done more to facillitate the widespread enjoyment of music than any company since...who? The Victor Talking Machine Company?
I have two teenagers, understand the gap in understanding. I'm slowly and sneakily getting them interested in the 'pod through the Big Rig (such as it is).

I've met Victor Tiscareno, head of audio at Apple; he's a very bright guy, with a background in the high end. He GETS it. The fact that Apple doesn't see the possibilities in more-upscale audio isn't his fault; it may, however, show a lack of insight on the part of the traditional audio industry.

Mywife: Judging by what I hear from dealers, right now the deal is everything.

Sherpa: Mostly, we're ancient, and that's a big part of the problem. I'm 54, but have two teenagers, as mentioned above. Daughter HAS Beats, and just got the new iPod Touch. Agree completely with your viewpoint. Y'all/we-all are indeed out of touch.

Ballan: "Audiophiles don't make things simple" is a classic of understatement! Thanks for that.

Thanks to all of you for sharing your insights and concerns. Keep 'em coming!
Macro: Certainly, reality has a way of messing up our plans. There is truth in your point that "the stereo biz" is a product of baby boomers (or even earlier generations), and is indeed aging and dying off. Ironically, the general availability of music playback may have created a generation who takes it for granted; our job is to show them that music can sound better than the 'podders would believe possible. At least in my view.

John: Rather a bleak forecast, but there are many reasons why one could believe that's possible. Certainly, there will be major changes in the way business is done.

Thanks for your input, gents!
Mac: Who'd have thought of getting upside-down in an amplifier?

Jeff: If it wasn't caused by the economy, it certainly affected the economy, with 19,000 jobs lost.

Ferrari: RMAF this year will have more exhibitors than ever, and manufacturers don't spend money on shows that don't produce for them. The manufacturers doing well right now are generally long-established brands. It's very, very difficult for new brands to break into a shrinking pool of dealers, many of whom are thinning out the number of brands they're carrying.

Map: It's hard for me to think that things are better than ever when much of the biz is on life-support. Clearly it's a buyer's market, but at what cost, long-term?

Sherpa: Yup; upscale gaming is largely untapped, but offers great promise for audio sales.

Chaz: Gloomy. Bizarre how artists used to put on shows so as to sell records, and now the recordings just draw in audiences for live shows.

Many US manufacturers are surviving on sales to overseas markets, and many foreign markets are fairly robust. Many well-respected, successful brands have no presence or limited presence in the US. Gryphon comes to mind.

Mac: The old pool of customers is indeed diminished, diminishing, and dying out. That doesn't mean quality sound won't find an audience. As we've said here repeatedly, it's got to go to the iPodders, gamers, can-fans, and so on.

Shad: I've said it before, I'll say it again: in audio, EVERYTHING matters. Voodoo? In some cases. Whether or not it's cool to believe in it or even logical, a lot of that weird and even laughable gear can make a big difference in the sound.

Having said that: would you want to emphasize that if you have any hope of acceptance in the mainstream marketplace? Of course not.

Thanks to you all for your insights.
Grant: Agreed. I don't know more passionate, committed folks than those in audio. Yes, there are some bad apples; generally, they are found out and weeded out.

The recent resurgence of regional shows indicates that there is still interest and life in the field, and there are still large, untapped audiences for high-quality sound reproduction.

Will Hi-Fi ever regain the general level of acceptance it had in the '60's or '70's? No, it won't. That doesn't mean it's dead.

Far from it: I expect the advances in performance in the coming decade to be almost beyond belief.

The best is yet to come. It just might not have a 2" thick faceplate. ;->

Thanks as always for your thoughts.
Spring: That's an interesting take on the situation. I can't decide if it's optimistic or pessimistic!

Mac: If I hadn't heard a zillion stories just like yours, I'd be tempted to think you were a disgruntled crackpot. It saddens me that so many have been turned off by rude, patronizing, condescending or otherwise nasty dealers. It further saddens me that many think all dealers are that way. As I've said repeatedly, good dealers are irreplaceable. As we've seen, bad dealers are readily replaceable.

Thanks to you both for your provocative comments.
Mac: I remember visiting a few of those car dealers in the middle of nowhere. They were patient and kind to a car-crazy teen, just as the audio dealers gave me access to gear I could never afford. I'm afraid those days are largely gone: hard to imagine a 19-year-old being allowed to test-drive a 911 these days.

I think regional shows and roadshows are vital to the future of audio in whatever form it might ultimately take. However, I have a hard time imagining enough direct sales taking place at them to obviate the need for dealers, for most manufacturers.

Rok: I think every generation says that the younger generation's music stinks, but I hear what you're saying. I wouldn't hold my breath about the big manufacturers bailing out the tweak guys; nice thought, though!

Mr.: Perhaps they can remain "active" indefinitely, but I think "viable" might be stretching it.

Mac, again: For quite a few years HT helped dealers survive while 2-channel audio was in decline. Not sure "cacaphonic" is a word, but if it's not, it should be!

Thanks for the comments, guys.
Mac: I'd have to say that 2-channel was in decline before the arrival of HT, not due to it. HT revived a lot of dealerships, which subsequently declined when the expense of custom HT could no longer be folded into home equity lines following the crash.

Rok: Maybe so, but I think 'way back' to the early 60's where albums often had one hit surrounded by filler. There's nothing new under the sun.

Thanks to everyone for their comments on this subject. I hope you will join in the discussion with our next entry on the future of the audio industry,
"What do we do now?"