The Craters and Freighters experience

recently needed to ship a pair of speakers to Detroit from Riverside CA. Had read people suggested using Craters and Freighters so contacted them and made arrangements for them to come pickup speakers, crate them, insurer them, and deliver them within 15 days time. Everything was going to schedule at first 14 days later I expect to hear from the receiver he had been contacted to arrange delivery or already accepted delivery he hadn't called craters they said they were going out the next day which was a lie which I learn is their usual response when calling them numerous times for a update.25 days is passed I figured they actually lost the speakers, you must file a loss claim before 30 days expires according to the contact I hadn't received any concrete answers from corporate either so I send a loss claim on the 29th signed receipt requested via priority mail they actually refused to accept delivery and it was returned to me. This was unreasonable conduct in my opinion. The speakers were finally delivered on the 35th day safely. I thought everyone out there should be aware of their terrible services. Needless to say I will never use them ever again.