The black hole of component repair?


Is the repair time for components typically measured in months? I have been fortunate over the last ten years with this hobby but at the end of January I had to send an amplifier and a DVD player in for repairs. The DVD player was past warranty and had to be sent to an independent service facility. They have had the player for 6 weeks and informed me today that the manufacturer in the UK sent them the wrong part (or maybe they ordered the wrong part) and they are waiting for the correct part. Looks like another 3-4 weeks before I see the DVD player. The amplifier was under warranty so that went back to the manufacturer. The amp sat on the floor for 6 weeks. I was told today that they have looked at it and that they have located the board they need to fix it. They may be able to get it installed in a week but can not make any promises. I am guessing that it will be another 3-4 weeks before I see the amplifier. I know some of this repair time is unavoidable but weeks can quickly turn into months especially with shipping time and components sitting around for weeks before they are even looked at. I now know why there are frequently things for sale on Audiogon where the listing states something like "just back from the factory in perfect working order". I guess when you send something in for repair you might just as well go ahead and replace the item right away and then sell whatever you sent in for repair when you finally get it back.
mchd1

Showing 4 responses by avguygeorge

Edisilva:--- Didn't notice it was missing till you got moved???? Reminds me of when I was a little tyke of about 3 or4. Our family moved; but I found them.--- Then there is the thread I never started about things on hand needing repair.---Because I will always buy another amp/or whatever--when the old one quits---Then never send the thing in for repair. Kinda like selling the car when the ashtray is full.
Mchd1.---Yes, to heap insult upon injury---Your piece has a problem and everybody you come in contact just lies and lies. On a new JVC tv, I had an issue. I call Good Guys--they never heard of it. I call JVC---they never heard of it.---3weeks later,(maybe 6 hrs on hold) I get on the list and in 2weeks someone will come out and fix my set.----I go to avsforum;from the chat there, 1/2 the folks with my set have 'that' exact problem.
I got one for you: I bought the Synergitics Research Quattro box--(Latest x2 shielding,device)--It has been back and forth since early January about 4xs. ea time I'm promised "1-day-turnaround"-- Their words exactly.
I still don't have this back, yet. Just so we know they are practically in my zip code--(So.Cal) It has NEVER worked in all this time. How'z that for service?? --- Next, I expect them to tell me it is now out of warranty.
Here we are 10 days later; still haven't got my piece back from Synergistics Research yet. I guess they are going for 4 months.-When I called last Friday they promised me it would go out on Monday and I should get it on Tuesday. (They just didn't say WHAT Tuesday.)