I had a very negative experience with Green Mountain Audio. Yes, the founder and owner Roy is a very nice guy. But as a business owner some fundamentals were missing when I dealt with him.
The process from start of my order to when the speakers were finally delivered went 3 weeks past the original promised date. I would receive assurance "the speakers will ship early next week"...I would call that Wednesday and be told "oh no, sorry, will be next week". That went on for 3 consecutive weeks.
Finally when they shipped, the driver of one of the drivers was 100% defective. I called and wanted a replacement shipped express so I could have prior to vacation and my shipper account was used without him asking to reimburse me in any way and it was his defective speaker. I was going to assume the difference between ground and expedited but he never asked or seemed to care.
The process from start of my order to when the speakers were finally delivered went 3 weeks past the original promised date. I would receive assurance "the speakers will ship early next week"...I would call that Wednesday and be told "oh no, sorry, will be next week". That went on for 3 consecutive weeks.
Finally when they shipped, the driver of one of the drivers was 100% defective. I called and wanted a replacement shipped express so I could have prior to vacation and my shipper account was used without him asking to reimburse me in any way and it was his defective speaker. I was going to assume the difference between ground and expedited but he never asked or seemed to care.