tech help w/ Marantz dv8300

Marantz dv8300 was working fine. My daughter put a dvd in and the menues for said dvd came up then screen went black and tray opened. The dvd player display say pgm error and the tv screen says no ID #. I unplugged it and plugged back in, it powers up and says marantz then goes back to pgm error and the tray wont even open anymore. My friend pushed play and pause and the code is 000 190473. I don't know if that is the error code or not. Would really appreciate any help.