I missed this thread the first time through, but boy is it a good one! Looks like Robyatt needs to understand that "bend over backwards service" is not a given in the high end it is a BONUS. Under the circumstances some companies might have helped, a lot probably would not have. I'm sure I would be pissed if my "new" subwoofer needed a $1600 amp, but when I buy used I NEVER expect warranty service. When buying used it is always buyer beware unless an express warranty is provided. Robyatt was just unlucky in this circumstance.
Talon-New owner-NO customer service
I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
BEWARE---it appears Rives do not want to support Talons existing products!!!