Talon-New owner-NO customer service


I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
128x128robyatt

Showing 1 response by matti

"I'm at a loss to understand why Rives has any more responsibility to fix your sub than you have..."

That's fine. But you hear plenty of stories on these forums about manufacturers going above and beyond for folks that bought equipment used and/or out of warranty. A little good publicity goes a long way.....